Project Registration is part of the functionality in Oracle CRM On Demand. It allows partners (distributors) to register projects with different products. A project is private to a partner and Channel Manager(s), so partners do not need to worry that another partner or company will offer the same product at a lower price.Detail
During the coop period, my primary job was to ensure Oracle CRM On Demand and WebQA are working properly as well as creating new functionality by doing configurations. Oracle CRM is a database system managing Accounts, Contacts, Leads, Opportunities, Project Registration, and Tickets. WebQA is the portal provider of Support Center and connecting with CRM.
Oracle Eloqua is another tool I used and managed. Different from CRM and WebQA, Eloqua is a web marketing system that we can create, edit, and publish web pages. My task was to code on Eloqua forms and to fix problems on Eloqua webpages. In addition, I resolved multiple Helpdesk tickets by digging into the back-end of the website. I enjoy the process and have got familiar with C#, ASP.NET, and Sitecore.
Sierra Wireless is the global leader in machine-to-machine (M2M) devices and cloud services, delivering intelligent wireless solutions that simplify the connected world.
Without question, CRM Administration has become my specialty. I pretty love to work on CRM because this job can help users and improve customers’ loyalty. CRM Administration can be complex and we need to ensure it is positive before applying the changes to the systems. This is a great experience that helps me learn other similar systems effectively.